Shipping & Returns
We aim to process and dispatch orders within 3 working days. We generally use Royal Mail for all UK, Europe and Worldwide shipping, although we may choose to use a suitable courier as an alternative. Once dispatched you should receive your items within 1-3 days for UK and 7-10 days for worldwide. On some occasions it may take longer and we apologise for any inconvenience caused.
For deliveries overseas the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs. If there is any discrepancy between the shipping destination you have paid for and the country you would like the order delivered to we reserve the right to cancel your order and refund any monies paid back to your account.
Pricing and Payment:
We process all payments including credit/debit card transactions through PayPal and Stripe. All prices are inclusive of VAT (where applicable) and are subject to shipping charges.
If you are unhappy with your product please notify us within 3 days of receiving your order. In the event of receiving damaged or faulty goods please contact us at firstname.lastname@example.org
You will receive a full refund if:
- Goods are returned to us within 14 days of receipt of delivery.
- Goods are returned in saleable condition with their original packaging.
We will not accept returns if the item indicates signs of use. In such cases the item will be returned to the purchaser. For accepted returns refunds will be made as soon as possible to the debited account excluding delivery costs.
Please note, we cannot refund postage costs and the cost of returned goods is at your expense. Please make sure the items are securely packed, as the parcel is your responsibility until the goods reach us. We are not responsible for goods being lost or damaged in transit.
Sorry but we do not offer exchanges on goods.